Complaints and appeals
Raising a concern or challenging a decision
We want to hear when something has not gone well. Complaints and appeals are handled fairly, confidentially and within clear timescales set out in our policies.
Complaints
- STAGE 01
Raise it informally with your tutor
- STAGE 02
Submit a formal complaint
- STAGE 03
Acknowledgement and investigation
- STAGE 04
Written outcome and next steps
Assessment appeals
If you believe an assessment decision is incorrect, you can appeal. Appeals are reviewed by someone who was not involved in the original decision.